Welcome to Sweetest Things Lingerie!

Delivery & Return Policy

Delivery Policy:

Uk orders £40 and more in one single transaction are FREE!!

UK Royal Mail 48h Tracked   - £3.99. 

UK Royal Mail 24h Tracked - £4.99.

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors.

Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

UK:- Goods are dispatched by the choice you select during checkout Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days/£4.99 or 3-5 days/£3.99 Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days/£7.99 Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days/£11.99 Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days/£17.99

Return Policy:

We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. You are responsible for the cost of returning any goods.

Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation.Please note that ALL HOSIERY is classed as an "intimate item" and CANNOT be returned once opened.

Products may only be exchanged for a different size or colour in the same garment or for another garment of equal or lower monetary value and the difference in cost refunded accordingly.

We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is Sweetest Things Lingerie, 41 Homestead,Ashford, TN23 4PX.